Frequently Asked Questions
With clear and simple answers.
Deciding when and where to go
We realize how important it is for you to be properly informed and advised before deciding where to go. Our online Spain Destination Guides have in-depth information about the attractions found in the different regions where we offer holiday properties. Feel free to ask our team for further insight if needed.
We suggest having a look at the “Climate” tab on each Spain Destination Guides for information about what weather to expect under normal conditions in each season.
Be aware that most outdoor pools are not heated and those that can be effectively heated are relatively rare. If a property has this facility, it will clearly state in on the online Booking Information.
For more information, visit our blog post: Pool Seasons in Spain
Before you book
There are a few properties that can be booked for less than a week all year round, while a number of others accept short breaks depending on the season.
The minimum number of nights accepted at any holiday property is 4.
Information regarding the changeover day (i.e. if flexible or not) is shown on the Booking Information on the property page.
Bear in mind that is quite uncommon for more than one dog to be accepted, but a few pet-friendly properties don´t mind the number.
A cost and/or an extra security deposit may, or may not, apply if your pets are accepted, and a list of general conditions must be followed, such as not allowing them to climb on to furniture or swim in the pool.
For more information about pet-friendly properties, visit or blog post: Bringing Your Pet to a Holiday Home
Some properties offer a choice of different accommodation options: clients may choose an option and pay a reduced price for fewer guests than the maximum capacity, normally subject to some bedrooms being left closed and unused.
We strictly only charge your card with the agreed prices in Euros – there are no hidden charges. It is your bank which will translate the Euro sum into your local currency. No currency fee is applied by Rustical Travel and none is charged.
Important: please note that the currency converter feature, that switches the Euro price to other currencies on our website, is provided as a guide only and shows an approximate price in other currencies calculated according to the daily exchange rate. It is your bank which will be able to tell you the exact rate they have used to make the conversion.
The sum can either be held against your card (not charged), after which it is cancelled, or is payable directly to the property owner/manager and managed locally.
Although very rare, in both instances Rustical Travel or the owner reserves the right to make deductions from the deposit for breakages, loss or damage to the property, exceptional cleaning or unpaid local charges if applicable.
Normal domestic use of gas, electricity and water are usually included in the rental price. Only occasionally, a property may charge electricity separately, or charge the excess over normal use for facilities that involve a high consumption of electricity, such as: swimming pool heating, air conditioning or central heating, for example.
Firewood is not normally included (unless we specify otherwise) and purchasable locally.
Additional services requested by you such as catering, maid service or babysitting, are payable locally.
There are several good reasons for preferring to book and place your payment through Rustical Travel.
As a Spanish company, our close working relationship with local owners and Euro pricing allows us to offer very competitive rates.
More importantly, ours is not an advertising site. Properties do not (and cannot) pay to be featured on our site. Instead, they must meet our standards, pass a inspection, and be special enough for us to feel that we can recommend them. There are far more properties that fail to make it onto our site than those that do. Note that our published descriptions are independent assessments: on pay-sites, owners may allow their enthusiasm to overstate the qualities of their property.
There is also the issue with internet scams. The most reputable internet sites for direct bookings with owners do themselves warn users and owners about the dangers of phishing (identity theft). Criminals can pretend to be the owner and take your money without either you or the owner being aware until it is too late.
Lastly, since no direct booking with owner constitutes a legal contract guaranteed by industry insurance, it is only as reliable as the particular owner with whom you make it.
Generally speaking, when making a holiday booking, it's better to be safe than sorry, even if you pay a little extra.
Holds are placed for clients who are ready to book but need some time to make final arrangements such as purchasing flights or others.
Please note that the booking deposit is non-refundable and non-transferable; you are required to take out holiday insurance in case inconveniences arise that do not allow you to travel.
Current availability shown on our calendars is normally reliable since we work very hard to keep them up-to-date on a daily basis. Occasionally, however, dates may not be available if there is a queued booking waiting to be added.
After you´ve booked
If offered, it will be clearly described on the property web page, and you are also free to ask.
Please note that travel insurance is not included in your booking with Rustical Travel, and must be hired separately.
If you need a full address for a particular reason (such as immigration arrival forms) please ask, and we will be able to advise you accordingly.
Otherwise, rest assured, well in advance of your arrival you will be sent clear directions and instructions on how to get to the property from your arrival point in Spain.
Different charges apply depending on the days left before the start of your booking. Cancellation charges are clearly explained in our Terms and Conditions (refer to point 4).
If you wish to proceed to cancel then you must click on the REQUEST CANCELLATION button on this page so we can be notified.
Please note that a cancellation only becomes effective once you receive a cancellation invoice from us (normally after 1-2 working days after you request to cancel).
Your holiday villa
Cots and highchairs can be provided at many (although not all) of our holiday properties, and often free of charge, but it must be requested to us well in advance of your arrival.
If a cot or a highchair is not listed on the property´s facilities you can still ask and we will do our best to request them for you, albeit without guarantees.
For hygienic reasons, you are also asked to bring your own bed linen for the cot as this is normally not provided.
For more information, visit our blog post: Villas with Heated Pools
If travelling during winter, you shouldn´t expect to use an outdoor heated pool. Indoor heated pools will naturally tend to be more effective and reliable.
Even if you plan on a small party or celebration, and not a full-blown event such as a wedding, you are still also required to ask us first.
We cannot, however, control the entire locality of a property, and you may encounter some village or country sounds or other temporary noises or even a local fiesta.
You will enjoy full and private use of your holiday home. Do bear in mind, however, that houses with pools and gardens require regular maintenance to ensure that they are kept up to standard. A caretaker or gardener is likely to come to tend the facilities, but they will be aware that your privacy is important so there should be no need to inconvenience you.
If you require an extremely high level of privacy, please ask us specifically for a secluded property with no neighbours.
If during our inspections we find anything which we believe is particularly not safe for toddlers, we will mention it on the property´s information page.
However, regardless of which property you choose, especially if it is in a rural setting with open outdoor spaces and a pool, young toddlers will always need special supervision.
For more information, visit our blog post: Child-friendly properties
To book in extra guests, please contact us with your request. If possible, the increase in party size may affect the booking price and additional charges may apply (you may also be charged an admin fee for the amendment).
Additional guests will be allowed as long as you do not exceed the maximum capacity of the property. This is for your own comfort as well as the stipulation of owners and a condition of booking with Rustical Travel.
Cot bedding is normally not provided for hygienic reasons so you are asked to bring your own.
The quality and reliability of an internet connection cannot always be guaranteed, especially in rural areas. If it is of particular importance to you, please ask us whether the property you selected may have limited internet service only.
Traditionally- built rural properties rely on thick stone walls designed to deal with the local climate. They generally benefit from breezes and shade which allow one to live with doors and windows open to the natural surroundings.
Room fans are normally provided where necessary, please ask.
Please carefully read the facilities on the property page for a description of the villa's kitchen equipment.
A quick clean, change of bed linen and towels is also provided at many holiday properties after each new week of your stay: please ask.
If you wish to have additional cleaning, this is normally at an extra cost. Please double check whether it is available on request.
You are kindly requested to leave the property in as good a condition as is reasonably possible.
If you are arriving at a time when shops are closed and would appreciate some basic grocery shopping, ask us in advance (at least one week before the start date of your holiday). We’ll do our best to organize it for you as this service is provided only by some property managers, but not all.
Some managers also charge a fee on top of the value of the goods which must be paid locally on arrival.
If your holiday property is located in a village, unless it has private parking advertised, you will need to park on the public street (subject to availability and normally free of charge). Bear in mind that some villages may have narrow and/or steep streets.
Travelling to your holiday villa
Most rural areas in Spain have relatively poor public transport service, and it may even be difficult to hire a taxi.
For all practical purposes a car is also essential, such as for shopping, eating out, visiting interest points and moving around independently.
Rural roads are made up of one lane in each direction only. Bear in mind that Spain’s geography is generally quite hilly and mountainous so expect these roads to be sinuous and windy.
Some villages may have very narrow and/or steep streets.
Nowadays, it is quite easy to find good affordable options online.
To see the nearest airports or ferry ports to your holiday property, click on the Location tab on the property page.
We will also send you holiday documents with relevant contact details and instructions about what to do on route and on arrival.
You will normally be asked to contact the person who will meet you so an operative mobile phone will be necessary for this purpose. If you are unable to contact this person you may contact Rustical Travel on the emergency telephone number provided and we will do our best to help.
In any case, clients normally manage to communicate well and the language barrier has proved not to be a problem. If it were, you may contact us and we will be happy to assist you and help with any necessary translation.
Your exact check-in time will be arranged with you well in advance of your arrival with a member of our team.
Check-out is by 10 am unless arranged differently with the caretaker by special request.
1. The person in charge of Meet & Greet may not be available. They will organize their day in advance (around their work/family obligations) and make sure to be available for you at the arranged time, but not before.
2. The house needs to be properly cleaned and prepared for you, and this naturally takes time. Early arrival inevitably puts cleaning staff under stress, obliging them to finish beforehand and thus preventing them from doing an adequate job.
3. People in charge of Meet & Greet who also perform the cleaning/preparation will want to greet you in a well-presented manner, expecting you to allow them to wash up and change their clothes before you arrive.
We also do not recommend arriving very late at rural locations in Spain for the first time, as it could easily turn into a negative experience if you get lost, especially after a long, tiring journey from home.
Check-ins somewhat past 10 pm may exceptionally be possible to arrange, but it is on request and cannot be guaranteed.
If it is important for you to leave after this time, you may ask the caretakers of your holiday property if a late check-out can be arranged for you.
While on holiday
If for whatever reason your issue cannot be resolved locally, you may contact us and we will do our best to help in our role of intermediaries.
Instructions may also be available in the property´s house book, if available.
Security deposits temporarily held on your card are not deducted from your account, which means you should not expect it to be returned as such. If deductions apply, you authorise for the total sum to be charged or partly-charged.
Deductions will normally apply for breakages, loss or damage to the property, exceptional cleaning or unpaid local charges if applicable.
About Rustical Travel
Our team visits and checks every possible detail and must then decide whether to approve it for our site or not.
A few things that are of particular importance when deciding are:
- Does it have something unique or special?
- Is it clean and in good overall standard?
- Does it have facilities for the maximum capacity? Does it offer comfort?
- Is it private enough?
- Does the manager seem committed to good standards?
For guidance and queries, you are invited to contact our knowledgeable team
+ 34 913 013 086