of Rustical Travel
We are very conscious and respectful of the right to protect your privacy. All users of our website and services are entitled to details about how their personal information is collected, held and processed.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.
Processing your online requests (enquiries/holds/bookings)
The details you provide to us (name, email, telephone number, and country of origin) will be solely used to respond to and/or begin processing your requests and for no other purposes until the time of your confirmed booking.
Processing your holiday booking
In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we must use the information you provide (name, email, telephone numbers, address, special requirements). We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass the information on to the relevant suppliers of your holiday arrangements such as property managers, keyholder-caretakers and related service providers. The information may also be supplied to public authorities such as customs/immigration/law enforcement authorities if required by them, in accordance with the law.
If we cannot pass this information to the relevant suppliers, we cannot administer your booking or arrange your holiday. In making this booking, you consent to this information being passed on to the relevant persons.
We will not pass on your personal information to any individual or organization that is not responsible for any part of your holiday arrangements. This also applies to any sensitive information that you provide, such as details of any disabilities, or dietary/religious requirements.
Personal data storage
Once our services regarding your holiday have been completed, we hold some of your personal data such as name, email, telephone number and address. This information is stored for the sole purpose of maintaining a personalised customer service when and if you wish to book through Rustical Travel again in the future.
Unless requested by you, or if we are required to do so to meet our legal obligations, or if the information is no longer required by us, we will dispose of / delete the data in a responsible manner.
Access to personal information
Sharing of information
We will never rent or sell your personal information to third parties for their use without your consent.
Security and privacy
We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.
When you process your payment online, you access a secure payment platform that collects and stores your financial information on behalf of Sabadell Bank; your full credit card details are not visible to us at any time. Credit card information collected over the phone is destroyed after completing the pertinent transactions/s required.
Newsletter –opting in and out
The newsletters we send to our subscribers allow only permission-based email. You may choose to opt-out or modify your email preferences when you sign-up for our email lists. Anyone receiving marketing email messages from us will always have the opportunity to opt-out or change their preferences by using the opt-out link included in the footer of the message.
We don’t like spam ourselves and we restrict our own marketing email messages to inform subscribers about news, updates and special offers in a non-aggressive approach.
When you visit our site, open our regular email and newsletter links or click on one of our banner ads, we or an authorized third party may send you a cookie. Information collected through cookie usage is not linked to any personal identifying information and our analysis of this information does not identify you as the user.
You may choose to accept or decline cookies by customizing the settings in your browser. Disabling cookies does not block you from using our site; however, you may have a different experience within our site.
We may engage third parties to track and analyze information about your activity on our sites, including data gathered by cookies, such as Google Analytics. This is merely to improve our site performance, to run tests on the effectiveness of our sites and marketing efforts and to improve user experience. All such data is only used for the purposes described in this section.
We may from time to time use advertising management partners such as Google Inc. and Facebook.
Notification of changes
We reserve the right to modify this privacy statement at any time, so please review it regularly. Your continued use of our site and services constitutes consideration and your binding acceptance to any such changes.
Last update: 25/05/2018