Special Covid conditions for international travel

With the current uncertainty all over the world, we realize how important it is to you to be able to book your holidays with confidence. At Rustical Travel we like to reassure you that we will do everything we can to give you peace of mind when it comes to providing you a successful holiday in rural Spain.

Special Covid-19 conditions

***updated on 07th September 2021***



Book with confidence

If the government in Spain or your country is preventing your stay (*) within 28 to 56 days before your holiday start date, please contact us in that timeframe so that we can offer you to postpone your dates (**).



THE SMALL PRINT

"You" refers to the party leader.

(*) Prevented from your stay means in these conditions that you are not free to travel due to an imposed mobility restriction; this is a ban against travel or Spain being placed in a red list destination (applicable to UK customers).

(**) Rustical Travel reserves the right to offer you a voucher if your holiday property isn't ready to take bookings for the following year.

You only pay the price difference if you book more expensive dates for your replacement booking.

The countries taken into consideration in this policy as countries of residence are the ones registered in your booking details, and Spain, as your holiday destination.

You must have adequate travel insurance in place as per our standard terms and conditions. We also strongly recommend to take out adequate insurance to cover you in the event of cancellation due to illness (including Covid).

Important

Under what conditions can I defer my dates for free?

The borders to your destination in Spain are closed or if your mobility is restricted due to a regional or national lockdown in your country.

The governing body of your country of residence bans against travel to Spain.

Spain is placed on a ‘Red List’ destination (applicable to UK customers).

FAQs

  • Even if I may be allowed to travel, I wish to defer my dates. Is this possible?
    If you are allowed to travel you will no longer be eligible for change of date requests.

  • Can I make a claim to my insurer if your special Covid policy doesn't cover me?
    Yes, any money you may forfeit may be recoverable under your travel insurance policy and so we always advise that you check with your insurance company.

  • What happens if my flights are cancelled?
    If your flights are cancelled you must contact your travel insurer. Your would normally be covered under the travel disruption clause.

  • What happens if I have to quarantine on arrival to Spain?
    RT will find a solution with the property owner so that you can at least request to postpone your dates (no administrative fee would apply), should you wish not to go ahead with your original dates.

  • I have a voucher valid until the end of 2021, can this be extended to 2022?
    Yes, this is possible and a small fee applies. Please contact us to arrange this before the voucher expires. Once the voucher expires we are not able to extend its validity.

  • Can I delay balance payment for my booking?
    If there is offical advise against travel to Spain at the time the balance payment for your booking is due, it may occasionally be possible for us to delay the balance payment due date for usually up to 1 or 2 weeks. We try to negotiate this on your behalf and this is to the property owners discretion. If this delay is agreed, it means you are committed to go ahead with your original booking if travel restrictions change and you are allowed to travel. 

  • Can I transfer my booking to someone else?
    If you decide you don't wish to travel this year, someone else may want to take your booking. As long as the new party leader accepts our standard terms and conditions, this booking modification may be made. Please note that a small fee applies to make this change as detailed in our standard terms and conditions.

  • What happens if I don't pay the balance for my booking?
    A non payment of the balance payment is understood as a cancellation as indicated in our standard terms and conditions.If you would like to avoid automatic cancellation due to one of the reasons outlined in these conditions, please contact us before your balance is overdue.

Rustical Travel Privacy & Data Protection Policy

We are very conscious and respectful of your right to privacy.

In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we must, of course, use the information you provide such as name, contact details, special requirements etc. But we take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass the information on to the relevant suppliers of your holiday arrangements such as property managers, keyholder-caretakers and related service providers. The information may also be supplied to public authorities such as customs/immigration if required by them, in accordance with the law.

If we cannot pass this information to the relevant suppliers, we cannot administer your booking or arrange the holiday. In making this booking, you consent to this information being passed on to the relevant persons.

We will not pass on any personal information to any individual or organization not responsible for part of your holiday arrangements. This also applies to any sensitive information that you provide, such as details of any disabilities, or dietary/religious requirements.

We don’t like spam ourselves and we restrict our own promotional mailings to two typically non-aggressive instances:

  1. When a new user actively requests that we send details of special offers, or similar.
  2. Occasional promotional mailings to former clients that they can opt out of at any time.

Otherwise, we never use your  personal information for any purpose other than arranging your holiday booking.

You are entitled to a copy of your information held by us. If you would like to see this, please ask us. (We may make a small charge for providing this to you).
Your data controller is: Rustical Travel

If you need personal assistance, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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