Rustical Travel

Special Covid-19 cancellation policy

With the current uncertainty all over the world, we realize how important it is to you to be able to book your holidays with confidence. At Rustical Travel we like to reassure you that we will do everything we can to give you peace of mind when it comes to providing you a successful holiday in rural Spain.

Cancellation policy

When you book a villa more than 8 weeks in advance, you are required to pay 25% deposit. When the remaining 75% balance is due (*) and Covid-19 restrictions are still in place, you may choose to:

  • Postpone your holiday dates (administration fee waived)
  • Ask us to postpone the date of your balance payment
  • Cancel your booking and obtain a refund, except for an administration fee (**)

(*) Balance payment is due 8 weeks before your holiday starts, unless otherwise indicated in the Booking Information of the property.

(**) This administration fee has a cost of 50 euros and allows us to have a continuity plan and provide you a fast and personalised human assistance by phone as well as via email.

Important

Under what conditions can I benefit from these options?

The borders to your destination in Spain are closed or if your mobility is restricted due to a regional or national lockdown in your country.

If the FCDO (or the equivalent authority) establishes a travel ban to Spain.

If you made your booking after 28th December 2020.

FAQs

  • If I am travelling within 8 weeks? Am I entitled to any special conditions if I am affected by Covid-related travel restrictions?
    Yes, but please send us your request so that we can let you know what flexibility we may be able to offer you.

  • Are these conditions applicable to bookings made before 28th December 2020?
    No, the original conditions valid at the time you booked will apply. However, in most cases, there will be specific arrangements made with you, and these agreements will naturally be respected. Issued vouchers are non refundable.

  • Does this special Covid-19 cancellation policy apply to all holiday properties on our site?
    Yes, it does apply to all holiday properties on our website except for wedding or event villas. Wedding / event villas will in these cases accept to move your dates, but not a full refund.

  • Should I still get travel insurance in case I need to cancel my holidays?
    Yes, and it is more important than ever that all guests have appropriate travel insurance for their holidays. This special Covid-19 policy is meant to cover what current travel insurances aren’t seemed to be covering in their own policies. From 12th April 2021, you can only benefit from this special cancellation policy if the FCDO (or equivalent authority) establishes a travel ban to Spain -and not just advise against travelling-. If FCDO is advising against travel please ensure your travel insurer provides you the right coverage.

Rustical Travel Privacy & Data Protection Policy

We are very conscious and respectful of your right to privacy.

In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements, we must, of course, use the information you provide such as name, contact details, special requirements etc. But we take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass the information on to the relevant suppliers of your holiday arrangements such as property managers, keyholder-caretakers and related service providers. The information may also be supplied to public authorities such as customs/immigration if required by them, in accordance with the law.

If we cannot pass this information to the relevant suppliers, we cannot administer your booking or arrange the holiday. In making this booking, you consent to this information being passed on to the relevant persons.

We will not pass on any personal information to any individual or organization not responsible for part of your holiday arrangements. This also applies to any sensitive information that you provide, such as details of any disabilities, or dietary/religious requirements.

We don’t like spam ourselves and we restrict our own promotional mailings to two typically non-aggressive instances:

  1. When a new user actively requests that we send details of special offers, or similar.
  2. Occasional promotional mailings to former clients that they can opt out of at any time.

Otherwise, we never use your  personal information for any purpose other than arranging your holiday booking.

You are entitled to a copy of your information held by us. If you would like to see this, please ask us. (We may make a small charge for providing this to you).
Your data controller is: Rustical Travel

If you need personal assistance, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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