Alojamiento ideal para unas vacaciones activas en Pirineo Catalán

We spent 2 full weeks here. Beautiful place, away from hustle and bustle. The owners were very accommodating. We arrived late, but they waited for us and made sure we were able to settle. On the end of the phone if ever wanted. No issues or worries. Cleaned and changed linen after one week. We would definitely like to return and would use Rustical Travel again."

We had a lovely stay at the villa. The hosts were friendly and helpful and the location was beautiful. It's a good 30 minutes from nearest shops but was still a good base for day trips etc. Thanks!"

I've only ever reviewed a property once before - and that was very positive - but feel that it is my responsibility to give some details about CA19 and its shortcomings. A big issue is noise. There was little noise insulation between our apartment and the others in the building. We could hear every sound as if it was coming from within our property. This made our stay very unenjoyable in the first few days when there were 8 or 9 people and four dogs in the neighbouring property. The dogs also spoiled our stay. Our neighbours frequently had to retrieve their pets from where we were sitting in the evening. This was not the 'harmonious and peaceful' location promised on the overview on The Rustical Travel website. There were many other problems - on our third morning as we were packing for a trip out, we locked the door, realised we had forgotten something and were unable to unlock the door to our property. The caretaker, Laura, tried to fix it with no luck and it took the rest of the day - until 7pm - to replace the lock and get access to our rented property. This was incredibly stressful as we had left items we needed for the day inside. We complained to Rustical Travel at this point and on our return but they have refused to compensate us for the loss of access to our property for 8 hours. They blamed us for causing the problem even though the lock on a neighbouring property also failed during our stay. More stress was caused by two power cuts when we lost all electricity and water. We take issue with the description of the property as 'quality accommodation'. We had used Rustical Travel before and thought we could rely on their quality control but on this occasion we were very disappointed. There were a number of other issues: The staircase is dangerous with a wobbly bannister - at the top it is almost off its hinges - and limited head room. One could easily slip from the small landing to which you take a step down from the bedrooms. The landing does not extend all the way across the bedroom doorways. The staircase divides the downstairs room in two and makes it difficult to move between the two areas. There is inadequate lighting in all of the rooms. There are hardly any electrical plug sockets around the house and there are none in the main double bedroom. There is almost no storage space for food/provisions in the kitchen. There is not enough storage space for clothes and suitcases. The small bedrooms were very hot at night and there is no net over the windows to prevent insects entering. Providing just four or five knives, forks, plates, glasses etc seems very mean and causes unnecessary inconvenience. It is impossible to control the temperature of the water in the shower room. The wall between the two shower rooms provides no sound proofing. The fridge had lost the lower shelf in the door which made storing cold drinks and milk difficult. The list of faults is endless. Our stay at CA19 was very unsatisfactory and so was Rustical Travel's response to our experience."