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Terms and Conditions of booking with Rustical Travel
In these terms and conditions, “you” refers to the named person on the booking (the “party leader”), and “we” to RUSTICAL TRAVEL, Reg. CICMA 2297, Crta. Villaverde-Vallecas 265, 28031 Madrid, Spain, fully bonded travel agency with statutory insurance cover as required under European Union law. Travel Agent Registry: CICMA 2297m, Madrid.

Nothing in these terms and conditions affects your normal statutory rights.

1. Your booking
All bookings are subject to availability and a contract between Rustical Travel and the person named on the Booking Confirmation will only become binding when we have issued you a written confirmation.
The person named on the booking confirmation will be the party leader and must be at least 18 years old at the time of booking. The party leader will be responsible for all due payments and informing other members of the party about these booking conditions and all other matters concerning the rental.
The other members of the party must agree to abide by these booking conditions.
We will provide you with a written confirmation of booking by email, unless you prefer and request this by fax or post. Please remember that any notification from us will be in your email and that it is your obligation to check your mail and to advise us of any change to your email address. As soon as your Booking Confirmation is received, you should check the details carefully. If anything is not correct, you should inform Rustical Travel immediately, as it may not be possible to make changes at a later date.
Any special request that might significantly affect your enjoyment of the holiday should be communicated at time of booking, as we cannot guarantee that it will always be met. We will deal with any special request promptly and endeavour always to comply with it, in which case we will confirm it to you in writing.

2. Booking deposit
We will confirm your booking on receipt of a payment of 25% of the total value of the property rental, unless the booking is within 6 weeks of the holiday tenancy, in which case the full amount will be due.

3. Balance
Payment for the final balance of your booking must be made no later than 6 weeks before commencement of the holiday. The date by which the balance is due will be clearly stated on your Booking Confirmation.
If balance payment is not received by this date, we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as specified below in these booking conditions.
Although such instances are extremely rare, and we will endeavour to contact you to facilitate payment when the balance date is imminent, it remains the responsibility of the party leader to meet this contractual obligation.
By agreeing to these booking conditions, clients who have provided credit/debit card details authorize Rustical Travel to process the balance charge by the date on which it is due.

4. Prices
All our prices include 8% VAT and are not subject to any surcharges.

5.Cancellation or booking modification by client
5.1 Cancellation
If you need to cancel a booking, notification must be made to Rustical Travel in writing (includes email). Please note that a cancellation only becomes effective on our confirmation of receipt of notification.
The following cancellation charges will be applied: more than 42 days before booking start date, the deposit only; 29 – 42 days, 50% of the total booking value; 21 – 28 days, 75% of the total booking value; 20 days or less, 100% of the total booking value.
At some properties, a more stringent cancellation penalty may apply, in which case it will override these standard charges. Where this is the case, it will be clearly stated on the individual property page.
Please note that it is strongly advised that all members of the party take out appropriate holiday travel and personal insurance cover to protect them against this and other liabilities.

5.2 Booking modification
If, once a booking has been confirmed, you wish to modify it, Rustical Travel will do its best to make the change for you. Please note that certain amendments are likely to be subject to an administration charge of no greater than 20 euros, and that significant changes (to the dates of booking, for example) may constitute cancellation.

6. Cancellation by us
In the unlikely event that Rustical Travel is unable to honour a confirmed booking and the booked property cannot be occupied, we undertake to offer you an equivalent or superior alternative. If this alternative is not acceptable to you, then all monies will be refunded to you in full, whereupon liability on the part of Rustical Travel will cease.
Rustical Travel is not liable for cancellation due to reasons of force majeur (this includes war, riots, terrorist activity, nuclear or natural disaster) and no refund is made or due in these circumstances.

7. Party size
The person named on the Booking Confirmation is solely and completely responsible for declaring the correct number of people who are to occupy the accommodation, including children, whatever their age. Under no circumstances may more than the maximum number of persons as stated on the Booking Confirmation occupy a property, unless otherwise arranged with us. Please note that failure to respect this booking condition is likely to prompt the owner to exercise their statutory right to annul the booking, after which no claims may be made.

8. Occupation of the holiday property
The holiday property may be occupied and enjoyed in its entirety, except when a booking is made at a lower price and on the condition that one or more bedrooms and/or a part of the property is left closed and unused.

8.1 Pets
Some property owners, but by no means all, accept dogs and other pets at their rental accommodation. If you wish to bring a pet with you to the holiday property, to prevent disappointment you should always request permission at time of booking and be aware that a supplement often applies.

8.2 Smoking
Smoking is not normally permitted inside the rental property. There are rare exceptions to this rule, and you are welcome to ask if a property allows smoking, but you should generally expect to have to go outside if you wish to smoke.

8.3 Privacy and noise
It is the aim of Rustical Travel and property owners to respect your privacy and restfulness as far as possible. Your holiday property may be in a remote rural location or a village, and while these are generally quiet places, you may experience country and village sounds such as birds, animals, farm and other vehicles, and music and fireworks during fiestas. If your holiday property has a swimming pool or garden, you should expect maintenance visits at some point during your stay so that standards and facilities may be maintained.

8.4 Furniture and equipment
We have selected the properties in our portfolio for a variety of qualities and charms. Some are luxuriously furnished and equipped, a few are rustically modest. A kitchen may not have an oven in addition to a hob, and bathrooms in Spain often have a shower but no tub. If a certain item of equipment or furniture is important to you, you should check with us when you make your booking: we’ll let you know if it is provided.

8.5 Air conditioning
Unless specified, properties do not have air conditioning. Rural properties generally have local breezes and shade which allow one to live with doors and windows open to the natural surroundings. Room fans are normally provided where necessary.

8.6 Heating
Some properties have oil-fired central heating for cool or cold months, others are centrally heated by radiators that function when the wood stove is lit, and others have electric or gas heaters. Where a property has an open fireplace or wood-burning stove, firewood is not usually included in the rental price. Please consult the individual property page in each instance.

8.7 Gas, electricity and water
A reasonable use of gas, electricity and water is included in the holiday rental price.

8.8 Cots
Please note that while cots are provided at many (though not all) our holiday properties, and generally free of charge, you are asked to bring you own bed linen for the cot.

8.9 Internet
Where Internet/WiFi is provided at a holiday property, we are unfortunately unable to guarantee its velocity or reliability, which will be subject to service providers and signal strength in different parts of the property.

8.10 Swimming pools
Please note that while the swimming pools are generally open continuously during the period stated on individual property pages, their use and availability is subject to adverse weather conditions. Pools and other property facilities are used at your own responsibility and risk.

8.11 Additional services
At your request, Rustical Travel may offer to arrange additional services, such as cooking, babysitting, taxis and holiday activities. We cannot accept liability for or guarantee such services, which are contracted by you with third parties.

9. Liabilities
9.1 Rustical Travel cannot accept any liability for loss, damage or expenses nor accident, illness or death sustained by the party leader or any member of the party under contract in connection with the property booked, except where it is the result of the proven negligence of our employees.
9.2 On confirming your booking with us, you enter into a binding contract with the property owner. Rustical Travel acts as an agent only and cannot accept liability for circumstances outside its reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, infestation by pests, or damage resulting from exceptional weather conditions (causing storm damage or water shortage), or from actions taken by local councils and public utilities (such as, road mending and other maintenance/building works), or from irregular actions taken by neighbouring property owners (such as building work or maintenance), or the owner's negligence, resulting in loss, accident or injury, or from any service provider. Nor can we accept liability for local noise occasioned by neighbouring properties or village fiestas.
9.3 The party leader is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Certain properties have their own special house instructions, for example, an eco-house may require special attention to the regulation of a solar electricity supply, and you are required to comply with any published rules. Any damages are the responsibility of the party leader and their cost shall be refundable on demand.
9.4. Barbecues
You are responsible for due care and attention when making use of barbecue facilities and liable for any damages and to litigation in instances where due care and attention has not been observed. Rustical Travel cannot accept liability for unavailability of barbecue facilities should local or national authorities prohibit barbecue use during periods of high fire risk.
9.5 Holiday information
Your contract with Rustical Travel is for the holiday property as described only. While Rustical Travel may provide and publish information on holiday activities, restaurants, beaches and excursions, it does so as a complimentary service and in good faith, and cannot accept liability for the availability or quality of these elements. The party leader and all members of their party are responsible for their own safety and that of others at beaches, on hikes, or during any private activity that they undertake.
9.6 Parking
Rustical Travel cannot accept liability for loss or damage to private or hired vehicles (or their contents) that you use during the holiday period. Most rural locations do not have secure garages or car parks, and old villages built before the age of motor vehicles do not tend to have driveways for cars. While village parking spaces are usually free of charge, it is your responsibility to park vehicles legally.

9.6 Tracks
Rural holiday properties are often accessed via unpaved tracks. Unless specified, or required by deterioration of the track due to adverse weather conditions, a normal vehicle with high undercarriage clearance will be adequate. Rustical Travel will make every reasonable effort to inform clients if track deterioration will necessitate a 4-by-4 drive vehicle. Clients are responsible to the hire car company for any damage to their contracted vehicle and we recommend you take out full insurance at time of hire.
 
10. Security deposits
Some property owners require a security deposit (usually between 100 and 300 euros). If this is applicable, it is clearly indicated in the property description. The amount will be held against the party leader’s credit card from the first day of the booking period until three weeks after departure, at which point it is automatically cancelled, assuming there have been no associated claims on behalf of the property owner.
Occasionally,, a security deposit is payable in cash to the owner/caretaker on arrival and refundable on departure. Again, this is subject to deductions for costs due to breakages or damage.
We reserve the right to deduct any related charges from the deposit to cover damages/breakages that may have occurred, any exceptional cleaning that may be necessary and any unpaid services or goods such as telephone use or firewood.

11. Arrivals and departures
Arrival at your property and access to it is normally possible only between 5 pm and 10 pm on the start date of your holiday rental. Please note that some properties are not ready and accessible until 6 pm. An earlier time may be possible, but cannot be guaranteed and must be arranged with us beforehand.
As a courtesy to the property owner/caretaker who will be expecting you, we ask you to please advise Rustical Travel of your estimated time of arrival well in advance of your holiday. Please note that knowing an estimated arrival time is of real importance to owner/caretakers, who may otherwise not be available to you on arrival or else be kept waiting unnecessarily for long periods.
If your arrival is delayed, you should contact the owner/caretaker whose contact details are supplied on the directions to the holiday property (and not Rustical Travel). Please note that we cannot guarantee that property owners will accept late (post-10 pm) arrival, and that this may mean you are unable to access the property until the following day.
The rental period ends at 10 am on the day of departure and you should vacate the property no later than this time to allow the owner the opportunity to clean and prepare properly for the following guests.
Note that you may be asked for passport or other ID details on arrival should the local police authority require this information to be registered.

Welcome packs
Welcome packs of food and drink are not generally provided at our holiday properties. If they are, it is stated in the Notes on the individual property page. If you are going to arrive when shops are closed and would appreciate some simple shopping bought in for your arrival, let us know and we will do our best to arrange it.

12. Health
It is the party leader’s responsibility to ensure that they and all members of their party are in possession of all necessary travel and health documents before departure. In Spain, European nationals are entitled to free temporary health care. You must, however, be in possession of a European Health Insurance Card (EHIC). In the UK, these are available free of charge via the National Health Service.
We strongly recommend that the party leader and all members of their party obtain appropriate holiday travel and personal insurance cover.

13. Problems during your holidays and complaints
If you have any difficulties, queries, require special assistance or have any reasonable complaints, please notify the owner or their representative immediately. Most are nearby or only a telephone call away and will usually be keen to put things right or do what they can to help. You must allow the owner or representative reasonable and sufficient time to deal with the problem, especially in remote rural locations. If the situation cannot be resolved by them to your satisfaction, you should refer any problems to us during the course of your holiday so that we can try to resolve them. Complaints reported after your departure cannot be investigated or rectified. We regret that no compensation can be considered for complaints notified by you post-departure.
Occasionally, problems may arise owing to the climate (such as water shortage or storm damage) that are beyond the control of the service providers or ourselves. Whilst we cannot be liable for these problems, we will always do our best to help.
If a problem reported to us during your holiday was not dealt with to your satisfaction, you must contact us in writing within 14 days of your return. Please note that failure to follow this simple complaints procedure may affect your legal right to claim any compensation to which you may otherwise have been entitled.

14. Web content
Property descriptions are offered as accurately as possible, to the best of our knowledge and in good faith. Please note that interactive maps on property pages indicate an approximate location only. Rustical Travel asserts an intellectual property copyright to the contents of its website www.rusticaltravel.com. 

15. Data protection
In order to process a booking, we are required to register your name and postal address for the purposes of legal contract. We will also need an email address to which to send your holiday documents and other important communications, and may request a mobile number for a phone that you will be taking on holiday with you.
We assume full responsibility for the safe protection of your private data and never pass on details to third parties except for the normal and necessary purposes of arranging your holiday booking.

16. Law and Jurisdiction
These conditions and terms of contract and all matters arising therefrom are subject to Spanish law and to the jurisdiction of the Spanish courts.